FAQ list to help you understand how Kwik Drops work.
1. Do all of your vans come with a driver?
Yes, all of our vans come with at least a driver, if you are considering hiring a van to drive yourself please take the time to check out the benefits of Man and Van vs Van Hire. when you hire a van to drive the van doesn’t come with a driver meaning there isn’t any value-added in most cases it is more expensive.
2. What should I expect from the Kwik Drops staff?
When Kwik Drops staff arrives at the pickup address you should find them to be polite and ready to start your move.
3. How Long has Kwik Drops Has Been Operating?
Kwik Drops is part of a large network of companies, kibsnet group Ltd. Our Head office is in Birmingham and London, we have been operating in Birmingham for last 1 year and in London for the last 3 months.
Despite Kwik Drops trading for only a few months, trust us that you are in safe hands. our staff are highly trained and most of them come from well-established removal farms and have a huge wealth of experience.
4. Is the quotation price what I pay in the end?
In most cases, yes, but you will have to bear with us as it’s hard to gauge how long it might take to load and offload. When obtaining a quotation our member staff will explain the minimum charge and the hourly rate if applicable,
Unfortunately, the minimum charge is applicable at any given point desibite on the length of time it takes our movers to load and offload. During relocation, if it happens to go beyond the minimum charge the hourly rate will be in effect till the customer requests out or renegotiate the terms and conditions..
5. What happens if i cancel ?
If the cancellation occurs more than 10 working days before the agreed date for the work, a refund of 100% of all monies paid.
If the cancellation occurs within 10 working days or less before the agreed date for the work, a refund of 150% of all monies paid with the exception of any VAT or insurance charge that exceeds that shown on the original removal quotation.
If monies have not been paid, the Member shall pay all reasonable costs incurred by the Customer as a direct result of the cancellation
6. Are you fully insured?
We have a full range of Insurances in place to cover all relevant aspects of our Business.
We offer goods in transit insurance, that provides you with an insurance contract that is directly between you and the insurer. The insurance cover is on an all risks basis and therefore includes accidental damage cover. Coverage takes place from the moment the goods enter Kwik Drops, custody and control until the final destination.
Our Key Commitments to You
We promise to act fairly and reasonably with you and uphold all the standards contained in the Code.
If Something Goes Wrong
If you have a complaint about our services we will try to resolve it fairly, quickly and efficiently. If we can’t settle your complaint to your satisfaction you may refer it to the BAR’s FREE Conciliation services on:Consumer.email@example.com / Tel: 01923 699 486
If you are still not satisfied a low-cost, independent arbitration scheme is available operated by the Charted Institute of Arbitrators.